01Who We Are

Chronos Air Group is a private aviation company operating under Jetstreme Aviation LLC, incorporated in the United States. Our website is at chronosairgroup.com.

For the purposes of this Privacy Policy, Chronos Air Group is the data controller responsible for your personal information. Diamond Flight Medical, our medical air charter division, operates under the same data controller and this policy applies to both.

Questions? Contact us at info@iflychronos.com.

02Information We Collect

When you use our services, request a quote, or contact our team, we may collect:

• Full name, email address, and phone number
• Company or organisation name
• Travel details — departure and destination cities, travel dates, number of passengers
• Aircraft preferences and special requirements
• Payment and billing information (processed securely through our payment partners)
• Communications you send us — enquiries, feedback, and correspondence
• For Jet Maison Membership: your aviation profile, annual flight hours, and lifestyle preferences
• For Diamond Flight Medical: patient information and medical details necessary to operate medical charter flights, handled with the highest level of confidentiality

When you visit our website, we automatically collect:

• IP address and approximate geographic location
• Browser type and version, operating system
• Pages visited, time spent on pages, and referring URLs
• Device identifiers and screen resolution
• Cookie data (see Section 8)

We may receive information about you from referral partners, travel agencies, and corporate clients who book on your behalf. We treat all such information in accordance with this Privacy Policy.

03How We Use Your Information

We use your personal information for the following purposes:

04Legal Basis for Processing

We process your personal information on the following legal bases:

• Contract performance — to fulfil our obligations to you as a client, including booking aircraft, coordinating flights, and delivering the services you have requested
• Legitimate interests — to operate our business, improve our services, maintain the safety of our clients, and communicate with you about relevant services
• Legal obligation — to comply with applicable laws including FAA requirements, passenger manifest obligations, and anti-money laundering rules
• Consent — where you have given explicit consent, such as for marketing communications or non-essential cookies

05Information Sharing

To arrange your flights, we must share relevant passenger and travel information with the FAA-certified operators who will operate your aircraft. This includes passenger names, document information for international travel, and any relevant medical or assistance requirements.

We work with trusted third-party service providers — technology platforms, payment processors, CRM systems, and communication tools. These providers are contractually bound to protect your information and may only use it to provide services to us.

We may disclose your information where required by law, court order, or regulatory authority — including passenger manifest requirements, anti-money laundering regulations, and government requests made in accordance with applicable law.

In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction. We will notify you of any such change.

06Data Retention

We retain your personal information only for as long as necessary:

• Client records and flight history — minimum 7 years following your last flight, in accordance with aviation regulatory requirements
• Enquiries and quote requests — 2 years where no booking was made
• Marketing consent records — until you withdraw consent, plus 12 months
• Medical charter records — minimum 10 years in accordance with applicable healthcare data requirements
• Website analytics data — identifiable data deleted after 26 months; aggregated data may be retained indefinitely

When your information is no longer required, we securely delete or anonymise it.

07Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right of access — to request a copy of the personal information we hold about you
• Right to rectification — to request correction of inaccurate or incomplete information
• Right to erasure — to request deletion of your personal information, subject to legal retention obligations
• Right to restrict processing — to limit how we use your information in certain circumstances
• Right to data portability — to receive your information in a structured, machine-readable format
• Right to object — to object to processing based on legitimate interests, including direct marketing
• Right to withdraw consent — where processing is based on consent, to withdraw that consent at any time

California residents have additional rights under the CCPA and CPRA — including the right to know what personal information is collected, to delete it, and to opt-out of sale (we do not sell data).

To exercise any of these rights, contact info@iflychronos.com. We will respond within 30 days.

08Cookies

Our website uses cookies — small text files stored on your device — to improve your experience and help us understand how our site is used.

• Essential cookies — required for the website to function. These cannot be disabled.
• Analytics cookies — help us understand visitor behaviour to improve our content and services.
• Marketing cookies — track the effectiveness of our advertising and show relevant content to interested visitors.
• Preference cookies — remember your settings and preferences for return visits.

You can manage cookie preferences at any time through your browser settings. We do not use cookies to identify you personally without your knowledge or consent.

09Data Security

We implement appropriate technical and organisational measures to protect your information:

• Encryption of data in transit using TLS/SSL
• Secure storage with access restricted to authorised personnel only
• Regular security assessments and staff training
• Incident response procedures in case of a data breach

In the event of a data breach that affects your rights, we will notify you and any applicable regulatory authority as required by law. To report a security concern: info@iflychronos.com.

10Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If a child under 13 has provided us with personal information, please contact us at info@iflychronos.com and we will delete it promptly.

Where children travel as passengers on flights booked by an adult, the adult client is responsible for the booking and their personal data is collected and processed in that context.

11International Data Transfers

As a global private aviation company, your information may be transferred to and processed in countries other than your own. Where we transfer personal data internationally, we ensure appropriate safeguards are in place — including standard contractual clauses and other legally recognised transfer mechanisms.

For international flights, passenger information may be shared with foreign civil aviation authorities, border control agencies, and aviation operators in the destination country as required by law.

12Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date, notify active clients by email, and post a notice on our website.

Your continued use of our services after changes become effective constitutes your acceptance of the revised policy. Previous versions are available on request.

13Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

We aim to respond to all privacy-related enquiries within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Federal Trade Commission at ftc.gov.